Call us at:

0800-00-111 & 0344-82711110800-00-111 & 0344-8271111

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for orders above PKR 2500.

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Frequently Asked Questions

We understand that ordering online can be a complicated process sometimes, so here are a few Frequently Asked Questions and their answers. If you are cannot find the answer to your question on this page, please contact us and we will help you to the best of our abilities.

The Vitamin Company Products

1)      Any there any side effects to any of your products?
Ans. The Vitamin Company products are effective, safe and all natural. They have no side effects, so you can use them without hesitation.

2)      How do your products work?
Ans. For information regarding how our products work, what they are specifically used for and how long it takes for you to see results kindly visit our Product Information Guide to better familiarize yourself with The Vitamin Company products.

3)      What if the products don’t work?
Ans. Supplements are not a magical formula that will show overnight results. Those types of supplements are extremely dangerous as they can interrupt your natural body systems and damage your organs. It takes some time for natural and safe products to show results, so we would advise our customers to use our products constantly for 3 months to get desired results.

4)      Are your products legal or authorized?
Ans. The Vitamin Company has been operating in Pakistan for last 15 years as per the laws of Drug Regulatory Authority of Pakistan (DRAP).

5)      Which product is right for me?
Ans. For information regarding how our products work, what they are specifically used for and how long it takes for you to see results kindly visit our Product Information Guide to better familiarize yourself with The Vitamin Company products.

6)      Where are your items manufactured?
Ans. All products by The Vitamin Company are manufactured in the United States. We use all natural ingredients that are both safe and effective.

Orders & Account

7)      How do I place an order?
Ans. There are several ways you can place an order:

-          Website
Click on the product you like, add to cart and determine the quantity of the product from the product detail page. Next, checkout with ease with our one-page checkout system. You will have to pay a flat shipping fee of PKR 150 for every order under PKR 10,000.

-          Facebook
You can also inbox us on our Facebook Page and place an order there by talking to our customer service representative who will place and process your order on your behalf. You will have to pay a flat shipping fee of PKR 150 for every order under PKR 10,000.

-          Phone
You can also place your order by calling us at 0800-00-111 & 0344-8271111. You will have to pay a flat shipping fee of PKR 150 for every order under PKR 10,000.

For any type of order, we will require your complete address, contact number and full name. We deliver all over Pakistan at your doorstep along with an option to pick-up from TCS store. You can learn more about our delivery process via our Delivery & Returns page.  

8)      How do I use a promotional code?
Ans. There will be a space to enter your promotional code on your checkout page where, if valid, your code will be verfied. Once the code is entered you will be shown the discount you’re receiving against it before you can check out.

9)      Why should I create an account on the website?
Ans. By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more. Creating an account with the website will make it easier for you to make future purchases. For more information on your sensitive information and how it is handled visit our Privacy Policy page.  

10)  What do I need to bring to the store in order to pick up my order(s)?
Please bring a valid photo ID and your email confirmation or your order confirmation number. A signature will be required upon pick up.

Returns & Exchange

11)  Do you accept returns?
Ans. The Vitamin Company unfortunately does not offer any exchange or returns for any of our products. Claims are only entertained for the following circumstances:

-          The received product(s) differed from the original order.
-          The received product(s) were damaged.

For more information regarding our return and exchange policy kindly visit our Delivery & Returns page.

Payment & Privacy 

12)  What payment methods does The Vitamin Company offer?
Ans. There are many payment methods you can benefit from when you shop at The Vitamin Company:

-          Cash on Delivery
-          Credit/Debit Card
-          Jazz Cash
-          Easy Paisa

13)  What is your privacy policy?
Ans. We care about the privacy of our customers. Please read our Privacy Policy page to get to know more about how we handle your sensitive information.

14)  Is my credit card information kept secure?
Ans. We have special technology called Secure Socket Layer (SSL) to prevent unauthorized people from intercepting your credit card information.

Contact Information

15)  How do I contact Customer Support?
You can contact The Vitamin Company via our Contact Us page. You can also call us at 0800-00-111 & 0344-8271111. You cansend in an email at info@thevitamincompany.com. You can also write to us at:

104 Raja Market,
Abubakar Block,
Lahore.